Who is who in the system?

There are three important parties in the service voucher system: the employer (the service vouchers company), the voucher user (a private individual) and the agency’s employee.

Service vouchers are to pay for the services offered by the service vouchers company. An employee’s wage is not paid with the service vouchers.




An employer is the company or agency that is officially recognised and authorised by the Federal Labour Ministry to employ housekeeping staff and have them perform household tasks in the framework of the service voucher system. If the agency has been officially recognised, it will be registered in the list of recognised companies.

Voucher user

This is the private individual who buys service vouchers and uses them to pay for household tasks performed for their benefit.

The voucher user signs a user contract with the service voucher company (the employer). If the voucher user fails to comply with the conditions of the contract (for example by not issuing vouchers), this must be resolved between the company and the user. The employee may not be involved if problems occur between the user and the company.


This is the person employed by an officially recognised company (employer) to carry out household tasks for the voucher user’s benefit. The employee has no employment relationship with the user.

Only people with legal residence in Belgium can be employees.

There is no employment relationship between the employee and the voucher user. The user is the agency’s client, not their employee.